Privacy Policy

1. Introduction

Welcome to WiFi Setup, a remote networking diagnostic service. We understand that your home network is private, and we are committed to protecting your personal information. This Privacy Policy explains how we collect and use your data when you request our diagnostic and network support services.

2. Information We Collect

To effectively diagnose internet connection issues and optimize your Wi-Fi, we collect:

• Personal Information: Name, email address, and phone number provided when requesting a network diagnostic or support call.
• Technical & Network Data: Information about your router brand (e.g., Netgear, TP-Link), Internet Service Provider (ISP), connection type, and general browser/device analytics.
• Diagnostic Logs: With your permission during a support session, we may collect non-personal network logs to identify IP conflicts or DNS errors.

3. How We Use Your Information

We use your data strictly to provide network technical support, including:

• Connecting you with the appropriate network technician for your specific hardware.
• Communicating with you regarding network outages, firmware updates, or support sessions.
• Improving the functionality of our website and diagnostic tools.

4. Cookies and Advertising

We use cookies to improve your user experience and track website performance. We may utilize third-party tracking services, such as Google Analytics and Google Ads, to serve relevant advertisements. Your personal identity (name, phone number) is never shared with these advertisers.

5. Data Security

We implement industry-standard encryption protocols (SSL) to protect your data during transmission. While we secure our databases, no method of digital transmission is entirely foolproof.

6. Contact Us

For more information about our privacy practices regarding your network data, please contact us at:

WiFi Setup
6 Edward Ct, Broadheath, Altrincham WA14 5GL, UK
Email: support@wifisetup.online
Phone: +44 (203) 996-3912